Shipping & Delivery Policy

Last updated: July 19, 2026

At Ishmaya Healings and Wellness LLP, we take reasonable care to securely pack and dispatch every order. Certain products may also be cleansed, energised, activated, or prepared after the order is received.

This Shipping & Delivery Policy explains how orders are processed, dispatched, tracked, and delivered.

Domestic Shipping

Orders within India are shipped through registered domestic courier companies, logistics partners, or Speed Post, depending on the delivery location and service availability.

Delivery availability may vary based on the customer’s postal code, courier serviceability, product type, order value, and selected payment method.

International Shipping

International orders are shipped through registered international courier companies, logistics partners, or international Speed Post.

International shipping availability, charges, and estimated delivery timelines may vary depending on the destination country, shipment weight, product type, and courier partner.

Customers are responsible for ensuring that the products ordered can be legally imported into and used within the destination country.

Order Processing and Verification

Before dispatch, an order may undergo:

• Payment confirmation

• Customer or order verification

• Product quality inspection

• Cleansing or energisation

• Secure packaging

• Courier serviceability verification

We may contact you through telephone, email, SMS, or WhatsApp to verify an order or confirm delivery details.

Failure to complete the required verification may delay the order or result in cancellation.

Dispatch Timeframe

Orders are normally dispatched within 0–7 business days from the date of successful payment and order confirmation.

For Cash on Delivery or Partial Cash on Delivery orders, the processing period may begin after the order has been successfully verified and any applicable advance payment has been received.

Orders may occasionally require additional processing time because of:

• Product customisation

• Cleansing or energisation requirements

• High order volumes

• Sale or festive periods

• Product availability

• Public holidays

• Operational or courier-related restrictions

Where a different dispatch date has been agreed upon at the time of order confirmation, the order will be processed according to that agreed timeline.

The dispatch timeframe refers to the time required to hand the shipment over to the courier partner. It does not represent the final delivery date.

Estimated Delivery Time

Delivery timelines displayed on the website or communicated after dispatch are estimates only.

Actual delivery time depends on factors including:

• Delivery location

• Courier serviceability

• Weather conditions

• Public holidays

• Local restrictions

• Courier operations

• Customs clearance

• Recipient availability

• Events outside our reasonable control

Domestic orders are generally delivered after dispatch according to the courier partner’s service standards for the destination postal code.

International delivery timelines depend on the destination country, customs processing, local postal services, and the selected shipping method.

We do not guarantee delivery on a particular date unless such commitment has been expressly confirmed by us in writing.

Order Tracking

Once an order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or the contact information provided while placing the order.

Tracking information may take some time to become active after the shipment has been handed over to the courier partner.

Customers are responsible for monitoring the tracking status and remaining available to receive the shipment.

Delivery Address and Contact Details

Orders will be delivered to the shipping address provided by the customer at checkout.

Customers must ensure that the following information is complete and accurate:

• Recipient’s full name

• Complete delivery address

• Postal code

• Landmark, where required

• Active mobile number

• Email address

Once an order has been processed or dispatched, we may not be able to change the delivery address or contact details.

Ishmaya will not be responsible for delays, failed deliveries, or returned shipments caused by incorrect, incomplete, or outdated information provided by the customer.

Delivery Attempts and Recipient Availability

The courier partner may contact the recipient before or during delivery.

Customers must remain available at the provided address and answer courier calls when necessary.

If a shipment cannot be delivered because:

• The recipient is unavailable

• The recipient refuses the order

• The delivery address is incorrect or incomplete

• The customer cannot be contacted

• The courier has exhausted its permitted delivery attempts

the shipment may be returned to Ishmaya.

Any applicable partial COD amount, advance payment, convenience fee, or shipping charge may be non-refundable where the shipment is returned because of customer refusal, unavailability, or incorrect information, subject to our Cancellation, Replacement and Refund Policy and applicable law.

If the customer requests re-shipping, additional shipping charges may apply.

Delayed Shipments

We make reasonable efforts to dispatch orders within the stated processing period. However, delivery after dispatch is managed by independent courier or postal partners.

Ishmaya is not responsible for delays caused solely by courier partners, postal authorities, customs departments, government restrictions, natural events, strikes, weather conditions, or other circumstances outside our reasonable control.

If a shipment is significantly delayed, contact us so that we can raise an enquiry with the courier partner.

A delay does not automatically qualify an order for cancellation or refund once it has been dispatched. Each request will be reviewed according to the shipment status, our published policies, and applicable law.

International Customs, Duties and Taxes

International orders may be subject to:

• Customs duties

• Import taxes

• Clearance charges

• Brokerage fees

• Local handling charges

• Other charges imposed by the destination country

Unless expressly included and collected during checkout, these charges must be paid by the recipient.

Ishmaya does not control customs assessments, charges, inspections, or processing timelines.

If an international shipment is refused or returned because the recipient does not pay applicable customs charges or complete the required customs formalities, shipping charges and other expenses incurred may be deducted from any eligible refund.

Damaged, Tampered or Incorrect Shipments

Please inspect the external packaging before accepting the shipment.

If the package appears visibly damaged, opened, or tampered with, record clear photographs or video evidence before opening it.

For claims involving a damaged, defective, missing, or incorrect product, you must contact us within 2 days of delivery and provide:

• A clear, continuous, and unedited unboxing video

• A video beginning before the outer packaging is opened

• A clear view of the shipping label and sealed package

• Photographs showing the issue

• Your order number and registered contact details

Claims submitted without a proper unboxing video may not be accepted.

Approved claims will be handled according to our Cancellation, Replacement and Refund Policy.

Lost Shipments

If tracking information indicates that a shipment may be lost, contact our support team.

We will raise an investigation with the courier partner. A replacement or refund, where applicable, will be considered after the courier confirms the shipment status or the investigation is completed.

A shipment will not be considered lost merely because tracking information has not been updated for a limited period.

Split Shipments

Orders containing multiple products may occasionally be dispatched in separate packages.

In such cases, customers may receive separate tracking numbers and deliveries on different dates. Additional shipping charges will not be applied unless disclosed before order confirmation.

Force Majeure

Ishmaya will not be responsible for a failure or delay in processing, dispatch, or delivery caused by circumstances beyond our reasonable control, including natural disasters, epidemics, war, civil unrest, government actions, strikes, transportation interruptions, courier disruptions, internet failures, or supply-chain interruptions.

We will make reasonable efforts to communicate significant delays and provide an appropriate resolution where required.

Policy Relationship

This Shipping & Delivery Policy should be read together with our:

• Terms and Conditions

• Cancellation, Replacement and Refund Policy

• Privacy Policy

• Payment and COD terms displayed during checkout

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded under applicable law.

Contact Us

For questions or concerns relating to order processing, dispatch, tracking, or delivery, contact:

Ishmaya Healings and Wellness LLP
Phone: 7836981000
Email: support@ishmaya.com
Address: F-302, MRG The Balcony, Sector 93, Near Hayatpur Village, Gurugram, Haryana 122505, India

Please include your order number and registered mobile number so that we can locate the shipment and assist you efficiently.