Cancellation & Refund Policy

Cancellation, Replacement & Refund Policy

Last updated: July 19, 2026

At Ishmaya Healings and Wellness LLP, every crystal and spiritual product is carefully checked, cleansed, and energised before dispatch. Because the products are prepared specifically for the customer, we do not accept returns or exchanges once an order has been delivered.

Order Cancellations

Cancellation requests must be submitted within 2 days of placing the order.

A cancellation request may not be accepted if the order has already been processed, energised, packed, handed over to the courier partner, or shipped.

To request a cancellation, contact us with your order number at:

Email: support@ishmaya.com
Phone: 7836981000

If the cancellation is approved, the refund will be processed to the original payment method.

Returns and Exchanges

We do not accept returns or exchanges for change of mind, personal preference, size concerns, colour variations, or products that do not meet subjective expectations.

Since crystals are natural products, minor differences in colour, texture, pattern, shape, size, inclusions, and surface markings are normal. These natural variations do not qualify as defects or damage.

Products cannot be returned because each item is cleansed and energised before dispatch, making it unsuitable for resale after delivery.

Damaged, Defective, Missing or Incorrect Products

Please inspect your order immediately after receiving it.

In case you receive a damaged, defective, missing, or incorrect product, contact us within 2 days of delivery.

To qualify for a replacement, you must provide:

A clear, continuous, and unedited unboxing video
The video must begin before the outer package is opened
The shipping label and sealed packaging must be clearly visible
Clear photographs of the damaged, defective, missing, or incorrect product
Your order number and registered contact details

Claims submitted without a proper unboxing video may not be accepted.

Once the issue has been reviewed and approved by our team, Ishmaya will provide a replacement free of cost, including replacement shipping charges.

The customer will not be required to pay any additional amount for an approved replacement.

Replacement Availability

Replacement is subject to product availability.

If the same product is unavailable, we may offer:

A similar product of equal value
Store credit of the same value
A refund, where a suitable replacement cannot be provided

The appropriate resolution will be communicated after reviewing the claim.

Non-Returnable Products

The following products cannot be returned or exchanged:

Cleansed, activated, or energised products
Crystals, bracelets, jewellery, ritual products, and spiritual products
Customised or personalised products
Products purchased during sales, promotions, or clearance offers
Gift cards
Products damaged due to misuse, improper handling, accidental breakage, moisture, chemicals, perfumes, or normal wear and tear
Products without their original packaging
Products for which a complete unboxing video is not available

Product Expectations

Crystal healing and spiritual products are intended to support personal intentions and wellbeing practices. Results may vary from person to person, and no specific physical, emotional, financial, medical, or spiritual outcome is guaranteed.

Dissatisfaction based on expected results or personal experience does not qualify the product for return, exchange, replacement, or refund.

Refunds

Refunds are issued only when:

An eligible order cancellation has been approved, or
A replacement for an approved damaged, defective, missing, or incorrect product cannot be provided

Approved refunds will be initiated to the original payment method. After processing, the amount may take additional time to appear in your account depending on your bank, card issuer, or payment service provider.

Shipping charges, convenience fees, partial COD fees, and other non-refundable charges may not be refunded unless required under applicable law or unless the issue occurred due to an error by Ishmaya.